Employee Profile:
One of Canada's Best Best Bosses
Works at Club Intrawest
We pride ourselves on hiring the best and now we have proof! In 2005,
Monster.ca, Canada's most recognized job board, conducted a Canada-wide search
for our nation's best bosses. Our own Michele Bradley, Club Intrawest's Member
Services Manager, was chosen as one of the best! More than 100,000 Canadians
compared their boss against the perfect boss and Michele made us proud by making
the list of top bosses. Keep reading to learn more about Michelle and how she
makes a difference in our Members' - and employees' - lives.
When did you join Club Intrawest?
I started in December 2002. Describe your role.
I manage the Member Services team of 25 reps and ensure that we
maintain the integrity of the program by offering exceptional customer
service, re-enforcing policies and making sure Members are treated equally
and fairly.
What do you find rewarding about your work at Club Intrawest?
The fact that we have a 97% Member satisfaction is very rewarding! Also,
the Member Services team is dedicated and knowledgeable which makes my
job enjoyable.
How do you motivate your team to provide such exceptional service
to our Members?
I have morning meetings to give kudos and review changes. I have a lot
of competitions too, but overall, I try and hire enthusiastic people
who want to grow with the company.
What do you enjoy doing outside of work (hobbies, sports, etc.)?
In terms of sports, I snowshoe in the winter and hike in the
summer. When it comes to hobbies, I like to paint, do enamel
on copper art and woodwork. I also read a lot and create many informative
and historical scrapbooks.
Employee Profile:
David Morgan, Presentation Manager
Like a lot of employees at Club Intrawest, David
has enjoyed many different opportunities across the company.
And in David's case - across the country.
He first started at Club Intrawest in December of 2003 at our location
in Blue Mountain, Ontario. As a Sales Representative, he aspired to be
the top rep at Blue. Not only did he achieve this goal, he became the
second top selling sales person in the entire company. By February 2005,
David moved into a Sales Manager role.
As a Club Intrawest Member, David and his family have had the opportunity
to visit many of the Club locations on vacation. During one visit to
beautiful Whistler, British Columbia (with a stop over in Vancouver),
David and his fiancée fell in love with the west coast. It was
then that he applied for a Presentation Manager opening at the Whistler
Club location. Today, David helps the Sales Reps as a mentor and also
the guests by answering any questions about the Club and membership.
"Since I have a passion for what I do, the most rewarding thing about
my job is the life changing opportunity I have when people decide to
join our Club," says David. "I believe people become members because
Club Intrawest offers vacation experiences that clearly meet and exceed
their expectations. From skiing, to golfing, to lying on the beach or
swimming in the ocean there are plenty of options. Club Intrawest delivers
that remarkable vacation experience."
Employee Profile:
Michelle Lichtenberg , Sales Manager
When did you start working at Club Intrawest?
I started worked at Club Intrawest - Trembalnt in June
2002 as an ambassador. Soon after, I moved into the position
of Enrollment Representative, working with new Members. My
passion for the product inspired me to become a Sales Representative.
Today, I'm a Sales Manager.
Describe your role.
I meet with potential new Members to explain all the great features of benefits
of Club Intrawest. I also work with the Sales Reps in the Presentation Center,
helping them tell the 'Club Story'.
What do you find most rewarding about your job?
I love meeting so many interesting people from all
over the world. I find it rewarding to play a role in changing
their lives for the better. I also love to help out my team-mates.
In your experience, why do people become Members of Club Intrawest?
I think people like the idea of making a lifetime commitment
to vacation - to leave their busy schedules every year to
live life to the fullest. The locations and quality of our
Vacation Homes are a great factor in their decision making
and the opportunity to leave this great legacy to their children
forever.
Living in Tremblant you must spend a lot of time outdoors enjoying
nature!
Yes - I cross country ski, love to mountain bike,
enjoy the fresh air and the beach and tennis club in the
summer. |
