About our Teams

Club Intrawest has a variety of opportunities across our Club Locations (e.g. Sales, Marketing and Club Experience and Operations) and at our Resource Center (Sales, Marketing, Marketing Center, Guest Experiences, Finance and Administration. Our Teams work closely together to ensure our Members receive the best vacation experience possible.

Departments at our Club Locations

These Teams work at our beautiful resort locations across North America. The Sales and Marketing Teams are in charge of introducing Club Intrawest to potential new Members and educating people on how the Membership works. The Club Experience and Operations Teams help ensure Members have an excellent vacation experience at our resorts, from ensuring the cleanliness and quality of our Vacation Homes to providing local tips on the best sights in the area.

Sales Department at our Club Locations

Sales Management and Sales Support Team

Responsible for managing and supporting the sales functions at the Sales Presentation Centers at our designated Club locations.

Presentation Coordinator

Responsible for welcoming all Guests to the Presentation Center and checking them in for their Membership Presentation.

Membership Representative

Responsible for delivering Membership Presentations and selling Memberships to prospective Members.

KidZone

Responsible for providing a safe and fun day care service for the children of Guests that are attending a Membership Presentation.

Member Enrollment

Responsible for enrolling new Members and providing information and orientation on Club programs.

Member Coordinator

Coordinators are responsible for building the 'tour pipeline' with Members interested in purchasing additional Resort Points.

Marketing Department at our Club Locations

Resort Marketing Management and Administration

Team in the resorts that manages the Resort Marketing programs and ensures that the Club Ambassadors are supported.

Club Ambassador

Positioned at the Resorts in concierge centers and Activity Centers, they are responsible for contacting Resort Guests to encourage visits to the Presentation Center for a Membership Presentation.

Club Experience and Operations Department at our Club Locations

Club Experience/Operations Management and Administration

Team at the Club locations that manage and support the Club facilities and Vacation Homes to ensure that Members have a memorable vacation experience.

Vacation Home Quality

Responsible for maintaining a high standard of cleanliness in Vacation Homes and public areas of the Club/Resort.

Maintenance

Operates and maintains equipment, as well as responds to maintenance requests and general upkeep of the Club/Resort.

Mayenda, Sr. Member Experience Associate at Club Intrawest — Sandestin
Mayenda, Sr. Member Experience Associate at Club Intrawest — Sandestin

Member Experience

Responsible for greeting Guests, conducting check ins/outs, suggesting activities, responding to requests and inquiries, and providing professional telephone service.

Night Audit

Responsible for Member Reception functions at night and completing Club Audit functions for Financial Services.

Departments at the Resource Center

The Resource Center, located in Vancouver, is the central office of the Intrawest Resort Club Group (IRCG). These Teams are responsible for supporting the Club locations, and Resort Marketing and Presentation Centers at our various business locations.

The Resource Center provides support to our locations in a number of areas including Sales, Marketing, Marketing Center, Guest Experience and Finance and Administration.

Sales Department at the Resource Center

Sales Management and Administration

Team that manages and supports all sales programs for all locations, including planning, recruiting and training.

Central Member Sales

Team responsible for assisting Members in purchasing additional Resort Points.

Marketing

Marketing Management and Administration at the Resource Center

Team responsible for managing resources and tools for all marketing programs, including administration, promotions development and strategic planning.

Team Members have their photo taken at Club Intrawest — Whistler
Team Members have their photo taken at Club Intrawest — Whistler

Marketing Center Department at the Resource Center

Marketing Operations

Team responsible for providing reporting, analysis and Discovery Stay room management.

Member Referral

Team that ensures that friends and family of Club Intrawest Members are invited to a Club location for a Discovery Stay and Membership Presentation.

Guest Experiences at the Resource Center

Member Services

One-stop shopping for Club Intrawest Members, including vacation planning, counseling on Resort Points use, making reservations and administering Resort Dues payments.

Member Communications

Ensures all material distributed to Members is standardized and ensures a consistent message, including all newsletters, mail outs, websites, and in-room communications.

ExtraOrdinary Escapes

A private travel program offered exclusively to Club Intrawest Members, this team renews ExtraOrdinary Escapes Memberships for existing Club Intrawest Members, and develops marketing materials for ExtraOrdinary Escapes and administers the program.

Resort to Resort

A homeowner exchange program operated on behalf of select whole and quarter ownership Resort Home Owners. This team services Members of the program, develops marketing materials and promotes Membership sales.

Finance and Administration at the Resource Center

Information Systems

Team responsible for developing and maintaining the company-wide Network Infrastructure, Application Development, Web Production, and E-communications.

Financial Services

This team ensures that all financial functions are developed and implemented, including Benefits and Payroll Servicing, Accounts Payable and Contracts and Loans Servicing.

Employee Experience

Through implementing Human Resources tools, systems and programs, this team facilitates a positive, progressive employee experience and ensures our Leadership Best Practices and Mission are understood and embraced by all Team Members.